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Careers

Relief Advocate

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JOB DESCRIPTION:
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Utilizing an empowerment model, the relief advocate responds to callers who access the SafeHouse 24 hours crisis line

1) Provides emotional support, crisis intervention, and de-escalation
2) Provides information and education on domestic abuse, trauma response, and coping skills
3) Supports callers in assessing immediate needs, identifying culturally appropriate resources and referrals, and supports callers in developing a plan of action
4) Provides safety planning by supporting callers in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports callers in implementing their safety plan
5) Screens callers for shelter
6) Provides initial intake of new residents
7) Orientates new residents to the shelter building and program
8) Provides appraisal of the resident’s presenting problem
9) Assess immediate needs, identify culturally appropriate resources and referrals, and support residents in developing a plan of action
10) Provides safety planning by supporting residents in assessing danger/risks, identifying culturally appropriate resources and referrals, and supports residents in implementing their safety plan
11) Provides emotional support, de-escalation, and crisis intervention during the intake process
12) Provides short-term individual advocacy, counseling and crisis intervention to residents
13) Provides emotional support, crisis intervention, and de-escalation to residents as needed or requested
14) Supports residents in developing short-term goals plans to address immediate concerns
15) Provides information and education about domestic abuse, trauma response, and coping skills
16) Assists residents in identifying options and achieving short-term goals
17) Communicates with Primary Advocates to ensure quality services to residents
18) Supports a safe and secure shelter space
19)Supports a safe and respectful community living environment by providing emotional support, de-escalation, conflict management, problem solving and crisis intervention
20) Provides house meetings as needed to support residents in resolving ongoing issues or conflicts
21) Supports participation in the shelter program and community living by providing and explaining information about the shelter program and clarifying expectations of residents
22) Supports residents in meeting their day to day needs by supplying personal items, shelter supplies and food
23) Maintains accurate and timely record keeping
24) Responsible for appropriate charting and all necessary documentation
25) Demonstrates initiative and vision for service quality, service improvement, problem prevention and problem resolution
26) Works diligently to achieve individual, team, and agency goals and objectives
27) Participates with all staff to assure coordinated services both within the Shelter and across all agency programs
28) Utilizes ethical communication to resolve problems or conflicts with team members
29) Attends monthly Relief Advocate Meetings (1st Wednesday evening of the month)
30) Represents SafeHouse and promotes SafeHouse services in a positive and professional manner
31) Networks with other service providers and community agencies in an effort to assist clients and the agency
32) All other duties as assigned

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JOB REQUIREMENTS:
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1) Bachelor’s degree in human service related field and/or 2 years experience with domestic violence victims in a counseling setting.
2) Bilingual English/Spanish preferred.
3) Successful candidate must have a strong working knowledge of domestic violence, working knowledge of an empowerment model, demonstrated skills in crisis intervention, individual advocacy and counseling. 4) Excellent written and oral communication skills are required.
5) Ability to function independently and as a team member.
6) Must exhibit a positive attitude.

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SALARY RANGE:
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Part time hours that are flexible. You build your own schedule! No benefits. $12.50 per hour.

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HOW TO APPLY:
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Please send your cover letter and resume to Elaine Cho, Relief Advocate Supervisor, at Echo@safehouse-denver.org. No calls.

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